Infrastructure covering the world: MPLS backbone network + ISP backbone network infrastructure covers more than 70 nodes around the world
Stable and reliable network connection: The entire network adopts MPLS/VPN technology, 99.99% network availability, full network and full link redundant architecture
Professional service support system: three major operation centers in Beijing, Shenzhen and Dongguan, 7*24 hours response; backbone network management and control + access network management and control system support to meet cross-regional operation and maintenance needs
The convenient and easy-to-use customer self-service platform allows customers to easily manage network, equipment and platform operations, and check account service information, network and security reports, etc.
ISO9001 quality management system certification
ISO27001 Information Security Management system certification
ISO20000 information technology services Management system certification
24/7 monitoring, always pay attention to network health. Active monitoring is our main way to detect faults. We also accept fault reports reported by customers through 400 hotline, service email, WeChat online customer service and other windows. After a fault occurs, orders will be issued and accepted within 10 minutes. Through intelligent dispatch, orders will be assigned to different operation and maintenance teams according to the level of the fault.
The operation and maintenance center team is the "health steward" of the customer's network, and all network problems are solved by them.
The customer service hotline center is online 24/7 and the customer service 400 number responds within 5 to 10 seconds, providing multi-lingual services such as English and Cantonese. Responsible for fault response acceptance, follow-up of fault handling progress, etc., making more than 200 active calls per day on average, regularly providing feedback to customers on fault handling progress, and conducting summaries and satisfaction surveys.
24/7 monitoring, always pay attention to network health. Active monitoring is our main way to detect faults. We also accept fault reports reported by customers through 400 hotline, service email, WeChat online customer service and other windows. After a fault occurs, orders will be issued and accepted within 10 minutes. Through intelligent dispatch, orders will be assigned to different operation and maintenance teams according to the level of the fault.
The operation and maintenance center team is the "health steward" of the customer's network, and all network problems are solved by them.
The customer service hotline center is online 24/7 and the customer service 400 number responds within 5 to 10 seconds, providing multi-lingual services such as English and Cantonese. Responsible for fault response acceptance, follow-up of fault handling progress, etc., making more than 200 active calls per day on average, regularly providing feedback to customers on fault handling progress, and conducting summaries and satisfaction surveys.
For VIP customers, provide professional and detailed network operation analysis reports every month, quarter, and year.
Provide customers with services such as consulting and customized solutions.
To solve network and security technical problems for ustomers, provide 7*24 hours dedicated service.
服务热线
400-700-6699
We are very happy to provide you with testing for SASE and other products and solutions, and will reply to you as soon as possible.
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全国统一服务热线
400-700-6699
